Terms of Service

• "Platform" refers to Acrota, its website, mobile applications, and all related services.
• "User" refers to any person who creates an account on Acrota, whether as a message sender (Client) or message receiver (Expert).
• "Coins" are the virtual currency used on Acrota. Coins have no cash value outside the platform except as outlined in the refund policy.
• "Expert" is any user who sets a message rate and receives paid messages.
• "Client" is any user who sends paid messages to Experts.
• These terms apply to all users globally. Specific regional regulations may apply in addition to these terms.

• You must be at least 18 years old to create an account.
• You must provide accurate and complete information during registration.
• You are responsible for maintaining the security of your account credentials.
• Acrota reserves the right to suspend or terminate accounts that violate these terms.
• One person may only operate one account. Duplicate accounts may be suspended.

• Coins are purchased using real currency through Razorpay, a PCI DSS Level 1 certified payment gateway.
• All coin purchases are final. Coins do not expire as long as your account remains active.
• Cash refunds for unused coins are available within 5 days of purchase. After this period, coins remain in your wallet for platform use.
• Acrota charges a 10% platform fee on every successful transaction (when an Expert replies to a message).
• Experts receive 90% of the message value after platform fees.
• Withdrawals are available once your balance exceeds 100 coins. Processing takes 3-5 business days.
• Acrota does not store any credit card or banking information. All payment processing is handled by Razorpay.

• When a Client sends a paid message, the coins are held in escrow until the Expert responds.
• Experts have 72 hours (3 days) to reply to a message.
• If the Expert replies, coins are released to them (minus the platform fee).
• If the Expert does not reply within the response window, coins are automatically refunded to the Client's wallet.
• If the Expert rejects a message, the Client receives a full refund.
• Each paid interaction consists of one message and one reply. Follow-up questions require a new paid message.

• Using Acrota for illegal activities, harassment, or abuse.
• Impersonating another person or providing false credentials.
• Attempting to circumvent the platform's payment system (e.g., sharing personal contact details to avoid fees).
• Sending spam, solicitations, or unsolicited promotional content.
• Using automated tools, bots, or scripts to interact with the platform.
• Manipulating ratings, reviews, or feedback mechanisms.

Violations may result in account suspension, forfeiture of coins, and permanent ban from the platform.

• Acrota is a messaging platform, not a professional advisory service. We do not vet, endorse, or guarantee the quality of any Expert's advice.
• Users engage with Experts at their own risk. Acrota is not liable for any decisions made based on advice received through the platform.
• Acrota's total liability is limited to the value of coins involved in the disputed transaction.
• The platform is provided "as is" without warranties of any kind, express or implied.

These terms are governed by the laws of India. Any disputes arising from the use of Acrota shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

For questions about these terms, contact us at support@acrota.com.